Which function is NOT typically considered a responsibility of a salesperson?

Salespeople play a vital role in various functions within an organization, particularly in the context of direct interactions with customers. The primary function of direct selling involves engaging with customers to promote and sell products or services. Additionally, salespeople often gather marketing intelligence by collecting insights from customer interactions, which can help inform marketing strategies and business decisions. They are also responsible for handling complaints, addressing issues that customers may have with products or services, and ensuring customer satisfaction.

Product policy formulation, however, typically falls outside the direct responsibilities of a salesperson. This function involves establishing guidelines for product development, pricing, and positioning, usually handled by product management or marketing teams. While salespeople may provide input based on customer feedback and market conditions, they are generally not the ones who create or formalize these policies. Thus, this distinction clarifies why product policy formulation is not a standard responsibility of a salesperson.